Complaints

Do you have a complaint about the service or about a missed order? We always do our utmost, but an error can occur. We find that very annoying of course. In order to be able to handle your complaint, we kindly ask you to send the complaint by e-mail. You can send an e-mail to info@calmactiva.com

As soon as we have received your complaint, you will receive a confirmation of receipt from us. We will process the complaint within 14 days of receipt. We need this time to process your complaint in the right way. In some cases, it may happen that we need more time, we will also inform you of this.