Complaints

Do you have a complaint about the service or about a missed order? We always do our utmost, but an error can occur. We find that very annoying of course. In order to be able to handle your complaint, we kindly ask you to send the complaint by e-mail. You can send an e-mail to info@calmactiva.com

As soon as we have received your complaint, you will receive a confirmation of receipt from us. We will process the complaint within 14 days of receipt. We need this time to process your complaint in the right way. In some cases, it may happen that we need more time, we will also inform you of this.

What is CBD oil?

CBD oil can be made from either hemp or marijuana, but there are some key differences between the two. Unlike marijuana, hemp plants are legal, and therefore all hemp-derived products are legal. Another key difference between hemp-derived CBD oil versus marijuana-derived CBD oil is the cannabinoid content. Unlike marijuana, which contains between 5% and 30% THC, hemp plants are legally not allowed to contain more than 0.3% THC. As a result, hemp-derived CBD oil does not have the intoxicating effect of THC, allowing you to experience the benefits of CBD without the “high” associated with marijuana.

Why are cannabinoids so important for our bodies?

If our body often suffers from stress and cannot produce enough of its own cannabinoids, these can also be taken externally in the form of hemp resin or drops. Phytocannabinoids, which are extracted from the cannabis plant, can bind to the same receptors as endocannabinoids. Therefore, our body cells recognize and accept them, and the immune system is rebalanced.

What are cannabinoids?

An important characteristic of hemp, both Cannabis Sativa (industrial hemp) and Cannabis Indica (Indian hemp), is that it contains substances called cannabinoids. Cannabinoids are lipophilic molecules, soluble in fats, that bind to cannabinoid receptors in cells and induce a variety of cellular changes. In general, cannabinoids are divided into two groups – endocannabinoids, which occur naturally in the human (or animal) body, and phytocannabinoids, which are found in cannabis and other plants.


In terms of usefulness, it is the most interesting cannabinoid for medical purposes after THC (tetrahydrocannabinol). Recent studies, including clinical research, confirm that CBD is just as important as THC and in some cases even more important.

How does this work in our body?

It has now been shown that the endocannabinoid system in the brain is involved in certain processes in the body, including pain, hunger, blood pressure and movement. Endocannabinoids are cannabinoids that our body can produce itself and can activate cannabinoid receptors on cell membranes. They are named after the cannabinoids in cannabis because their chemical structure is very similar. There is increasing evidence that the endocannabinoid system also plays an important role in controlling certain brain functions, such as memory, attention and impulsiveness. Endocannabinoids work, among other things, as neuromodulators that inhibit or stimulate the release of other neurotransmitters such as GABA and glutamate.

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Our Endocannabinoid System

The endocannabinoid system – ECS for short – is responsible for regulating the balance of immune response and communication between cells in our body, appetite, metabolism, memory, sleep, digestion, hunger, mood, motor control, immunity, reproduction and fertility, pleasure and reward, pain, and temperature regulation. Endocannabinoids can also regulate metabolism and help control the transfer of energy between cells, ensuring the optimal use of the food we ingest.

Endocannabinoids are not stored in the body – FAAH (fatty acid amide hydrolase) and MAGL (monoacylglycerol lipase) enzymes are required for their production and breakdown. Endocannabinoids do not occur spontaneously, but require an appropriate physiological or pathological stimulus. If there is an abnormality in the synthesis of endocannabinoids in the body, which can cause health problems, cannabinoids from plants can be used as a substitute.

How to extract CBD?

What exactly does it mean when you see "hemp extract" on the label of cbd oil? CBD production begins with the process of extraction from the cannabis plant. Several extraction methods can be used to convert hemp into CBD products, but the quality of the extraction varies.
The CO2 process is the most commonly used method for CBD oil and provides a high-quality extraction. It is performed by heating CO2 and diffusing it through the hemp plant to extract the oil.
Extraction then leads to the many methods of bottling and consumption, vape juice, CBD oil infused coffee and beer, gummies, massage oils, and pet treats. You can ingest the oil by mixing it with other drinks and liquids or simply placing a few drops on your tongue. Gummies are also very popular, and many people give their pets CBD treats to help with anxiety and illness. Topical oils and lotions with CBD can also help relieve sore muscles and joint pain.
Users enjoy CBD oil because it can relieve pain, anxiety, inflammation, nausea, and seizures.

How to Start Using CBD

When determining what dosage of CBD oil you should take, you need to look at many factors, including your body chemistry and BMI. You should always consult your medical provider to accurately estimate how much of the product you should take. It is also wise to start with a lower dose and slowly increase your daily usage. Before you begin using CBD, you should consider the quality of a CBD product based on organic growing techniques, extraction method, mg per dose, full-spectrum offerings, flavors, and reviews that report on effectiveness.