Do you have a complaint about the service or about a missed order? We always do our very best, but an error can occur. We find that very annoying of course. To be able to handle your complaint, we kindly ask you to pass on the complaint by e-mail. You can send an email to

As soon as we have received your complaint, you will receive a confirmation of receipt from us. We will process the complaint within 14 days of receipt. We need this time to properly handle your complaint. In some cases we may need more time, we will also inform you about this.