Cooling-off period/Return

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.

Can I return it if I don't want the product;

Yes, this is possible within 14 days of receiving your purchase, provided that the packaging is unopened. The safety lock must of course be completely intact. In that case, your purchase amount will be refunded to your account within a few days after we have received the package in good order. Use our return form for the return shipment, and you will then be credited with the full order amount including shipping costs. Only, after 14 days, the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To make use of this right, you can contact us via info@calmactiva.com We will then refund the order amount due within 14 days of registering your return, provided that the product has been received in good order.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can charge you for this reduction in value of the product. So treat the product with care and make sure that it is well packaged when returning it.

Exchange product?

Do you want to exchange your product? That is no problem at all, then you can return the unused product(s) that you bought in our webshop within 14 days free of charge. You can contact info@calmactiva.com for this. However, you will initially bear the costs for returning the product yourself, which we will refund to your account number after the product has been exchanged.

I have provided an incorrect shipping address!

Accidentally provided an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order for you.